FAQs

Q: What is the quality of your products like?
A: Our products are of high quality compared to many of our competitors. We pay close attention to the shopping experience of our customers and make your satisfaction our top priority.

Q: Are your photos exactly the same as your products?
A: In the first stage of our project most of our photos come from other sources. We are aiming to reach the point where we take our own photos and create our own visual concept about our products.

Q: Can I change or cancel the items in my order even if I've already paid?
A: Yes, you can, as long as the order has not been sent yet.

Q: hat should I do if I want to add or delete items in my cart?
A: Log in to your Maximalistas account and select the shopping cart at the top right of the page. You can see all the items that are currently in the shopping cart. If you want to change the amount of an individual item, simply enter the new amount you want to buy in the "Quantity" column.

Q: How do I use a coupon online?
A: Once you have a code to use, you can usually apply it to your order by writing it or copying and pasting it into the coupon code box, and then clicking on the button to apply it. This box can be found in several stages of payment, depending on the page from which you place the order. To get more coupon news, you can follow our Facebook or Instagram accounts.

Q: Which delivery companies do you use?
A: We use DHL and USPS.

Q: How long does it take to prepare my order?
A: The preparation time of the order is from 1 to 5 days.

Q: How long does it take to deliver my order?
A: It depends on the shipping method you choose. Free shipping usually takes between 10 and 15 business days, while express delivery usually takes between 7 and 10 business days.

Q: How do I track my order?
A: Once the tracking number is available, we will send you an email to inform you. You can track your order online by accessing the website of the corresponding shipping company or you can track online with Order Lookup on our website.

Q: How do I change my shipping address and method?
A: Once you have placed an order, the shipping method can not be modified. However, you can contact our Customer Service Department through the contact page and inform us of your request. Please do this as soon as possible. If the package has not been sent, we can send it to the new address and / or using the updated method. However, if your package has already been sent, we will not be able to change the shipping information.

Q: How can I know if my order has been sent?
A: When your order has been sent we will send a notification email to your registered email address.

Q: What happens if my package is stopped by customs?
A: If your order can not be authorized by customs, please contact us and we will conduct further investigations with the transport company on your behalf.

Q: Why is my tracking number not valid?
A: The tracking information usually appears after 2-3 business days after shipment. If a tracking number can not be searched after this time period, there are several possible causes: the shipping company has not updated the delivery information on the website with the most updated status, the tracking code of the package is incorrect, the package has been delivered and the information has expired, or the shipping company has deleted the tracking code history. We recommend that you contact our dedicated Customer Service Department at maximalistas.com@gmail.com indicating your order number. We will contact the shipping company on your behalf, and it will be updated once there is more information.

If you have more questions do not hesitate to email us!

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